Refund policy
Each SUKA saree is handwoven and inspected by hand before dispatch. Because every piece is unique, we accept returns only in the cases below.
Your return window
Every product page shows how long you have to return that piece: 7, 10 or 14 days from delivery. If no window is shown on the product, the standard 7-day window applies.
What you can return online
- The saree arrived damaged or defective.
- You received the wrong item.
Small irregularities in weave, colour or motif are the natural signature of a handloom and are not defects.
Not eligible
- Sarees that have been worn, washed, altered or had tags removed.
- Orders customised with fall and pico or kuchu tassels, unless damaged or wrong.
How to request a return
- Open your order from the View your order link in your order confirmation email.
- Choose Request return, select the item and the reason, and add a short note with photos of the issue.
- We review your request. Once approved, we arrange a free reverse pickup from your address.
- Please pack the saree unused, in its original packaging with tags attached.
Changed your mind?
Change-of-mind returns cannot be requested online. Email support@sukaindianhandlooms.com within your return window with your order number, and our team will help.
Refunds
After the saree reaches us and passes inspection, we will process a refund or replacement within 5 to 7 working days.
- Online payments are refunded to the original payment method.
- Cash on Delivery orders are refunded by bank transfer or UPI to the details you share with us.
Your bank may take a few more days to show the refund.
Cancellations
You can cancel free of charge before your order is dispatched by emailing support@sukaindianhandlooms.com. Once dispatched, an order cannot be cancelled.
Contact
SKV APPARELS LLP (SUKA Indian Handlooms), 20 Plot, SVR, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana 500032. GSTIN: 36AFXFS9122F1ZF.
Orders, returns and refunds: support@sukaindianhandlooms.com